NOVATEMPUS AI
NovaBot: AI chatbot for businesses
The AI assistant that speaks your business’s language.
It answers based on the knowledge you approve, understands what the visitor needs and brings your team closer to the right leads.
Customizableto your brand
Lead-ready
WHAT IS NOVABOT
From the question to the next action
Novabot is a customizable AI chatbot for businesses. It welcomes the visitor to the website, understands what they are looking for and formulates answers based on the approved material you provide. It does not have to be limited to a static Q&A script.
When commercial interest arises, it can ask for the necessary contact details, recognize the service the visitor is interested in and lead the conversation to a human follow-up or a scheduled video call. Your team gets an organized starting point for the next step — not just another message in the inbox.
What the Novatempus AI chatbot can do
Features are enabled and configured according to the needs, the available content and the service process of each business.
01
Answers from your own knowledge base
You organize information about services, FAQs, processes and content. Novabot uses this knowledge as the main source, so that its answers are consistent with what you actually offer. The base can be updated when your services or policies change.
02
A voice that fits your brand
You define the name, greeting, tone, language, suggested options and response rules for a consistent experience.
03
Lead capture and qualification
Conversations can be turned into contacts with details, interest, context and a priority indicator for the sales team.
04
Handoff to a human when needed
For a quote request, a complex need or a special case, the chatbot does not have to replace the advisor. It can gather the initial context and refer to human contact or to the video call link. This way automation supports the customer relationship instead of distancing it.
05
Dashboard, reports and visibility into conversations
From the admin environment you monitor conversations, leads, interest per service, basic usage indicators and knowledge gaps. This data helps you improve the content and the communication path, without treating the AI’s answers as a “black box”.
HOW IT IS IMPLEMENTED
A chatbot that starts from how your business actually works
The point is not simply to add a widget to the website. It is to define the right information, tone and next step for each type of request.
1
Mapping
We record the main services, the FAQs and the points where time or interest is lost.
2
Knowledge & rules
We structure the approved content and configure language, tone, suggested questions and answer limits.
3
Contact flows
We define when details are collected, when human intervention is needed and how a video call is proposed.
4
Improvement
We review conversations, reports and knowledge gaps and adjust the solution based on the real questions.
WHO IT IS FOR
For businesses that want a more useful first contact
Novabot can support a corporate website, an e-shop or an organization with many services and recurring questions. The exact flow is designed based on the subject matter and the way your team works.
- First guidance of visitors to the right service
- Collection of requests with better context
- Answers to frequent questions from approved knowledge
- Connection to personal contact for complex cases
It connects with your wider digital ecosystem
The chatbot works as part of the digital experience. If you also need central contact management, see the Novatempus Perfex CRM solution. Possible integrations and the data flow are designed separately for each project; we do not assume a ready-made connection with your existing CRM.
FREQUENTLY ASKED QUESTIONS
Answers about Novabot
What is Novabot?
It is a customizable AI chatbot for business websites. It combines answers from your knowledge base with organized capture of interest and human follow-up when required.
Can I define what it answers?
Yes. The implementation is based on approved content, response rules, language and tone that fit your business. Answers need regular evaluation and updating of the knowledge.
How does it handle new leads?
It can gather contact details and context from the conversation, recognize interest per service and help your team prioritize requests.
What if it doesn’t know the answer?
The appropriate setup is for it to acknowledge uncertainty and suggest a human follow-up. The admin environment helps identify knowledge gaps for improvement.
Does it connect automatically with every CRM?
Not by default. Integrations, security requirements and field mapping are examined per project before we commit to a specific implementation.
How can I see Novabot in action?
Book a short video call with Novatempus. We will show you the real flows of the application and discuss how they could be adapted to your case.
Interested in Novabot?Book a video call
