Description
The 10-Hour Technical Support Package gives businesses greater flexibility when they need regular technical assistance, without having to purchase a separate service for every small task.
The 10 hours can be used gradually for different requests, according to your business needs.
It is suitable for businesses with a website, WooCommerce e-shop, web application, or other digital services that need a reliable technical partner for everyday fixes and improvements.
The package can be used for
- WordPress and WooCommerce support
- Technical issue resolution
- Troubleshooting
- Updates and maintenance
- Plugin and theme configuration
- HTML / CSS / JavaScript / PHP fixes
- Minor design changes
- Content additions or changes
- WooCommerce products and settings
- Checkout and payment gateway issues
- Courier and shipping method configuration
- Email / SMTP troubleshooting
- DNS and domain configuration
- Hosting configuration
- SSL and basic security configuration
- Backup and restore tasks
- Google Analytics / Tag Manager
- Tracking and conversion setup
- API integrations
- CRM integrations
- Automations and webhooks
- Performance and speed reviews
- UX and functionality improvements
- Technical consulting
Flexible use of your hours
You do not have to use all 10 hours on a single task.
For example:
- 1 hour — resolving a WooCommerce issue
- 30 minutes — changing DNS settings
- 2 hours — configuring an API
- 1 hour — website changes
- 45 minutes — email troubleshooting
The remaining balance stays available for future tasks.
Time tracking
Novatempus records the time used for each task, so you always know the remaining balance of your package.
If a task is expected to require a significant portion of the available hours, you will be informed in advance.
Who it is for
The package is ideal for:
- small and medium-sized businesses
- e-shops
- corporate websites
- hotels and tourism businesses
- agencies
- professionals
- businesses without an in-house IT specialist or web developer
You gain access to an external technical partner whenever the need arises.
Note: The package covers technical support, maintenance, and small- to medium-scale tasks. New websites, large development projects, custom applications, or work requiring separate analysis and project management are quoted independently.
